At BillPayz, we strive to ensure a seamless experience for all transactions. However, refunds are subject to the following conditions to maintain fairness and transparency:
Refund Eligibility
Refunds are only issued for unsuccessful transactions where the service or product was not delivered despite being debited. This includes system errors or failures directly attributable to BillPayz.
Successful transactions are not eligible for refunds under any circumstances. Ensure you review all details before confirming your payment.
Money sent to the wrong account due to customer negligence will not be refunded. Double-check all recipient details carefully before proceeding.
Reporting Issues
In cases where a loss of funds occurs due to our fault, you must report the issue within 3 days via our contact page to qualify for a refund. Clearly outline the problem and provide any relevant transaction details.
Failure to report the issue within 3 days absolves us of any responsibility for issuing a refund or addressing the matter further.
Processing Time
Approved refunds will be processed within 5-7 business days after verification. Delays may occur in exceptional cases, but we strive to resolve issues promptly.
Contact Us
For refund requests or inquiries, please reach out to us via our contact page. Include all necessary details to help us process your request efficiently.
By using BillPayz, you agree to these policies. We appreciate your understanding and cooperation as we work to provide the best service possible.